CONTENTS
Return Window
Eligible for Return
Non-Returnable Items
Condition Requirements
Refund Options
Refund Process
Return Shipping
Damaged / Defective Items
Order Cancellation
Late or Missing Refunds
Return Window
You have 30 days from the delivery date to request a return. Please make sure your request is submitted within this window to be eligible for a refund or exchange.
Tip: We recommend keeping your packaging and order confirmation email until you're sure you're happy with your purchase.
Eligible for Return
We accept returns under the following circumstances:
Item is defective or damaged upon arrival
Wrong item received
Item significantly different from the product description
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Personal care products (body brush, beauty tools)
Hair extensions (if opened or used)
Pet hygiene products (if used)
Used or worn items of any kind
These restrictions are in place to protect the health and safety of all our customers.
Condition Requirements
To be eligible for a return, items must meet all of the following conditions:
Item is unused and in original condition
Original packaging intact and undamaged
Item is in resellable condition
Refund Options
If your return is approved, you may choose from the following refund methods:
Full Refund
Refunded to your original payment method.
Store Credit
Recommended
Recommended — faster processing time.
Refund Process
To submit a return request, please follow these steps:
1
Email us at support@yourstore.com with your order number
2
Attach photos or videos clearly showing the issue
3
Our team will review your request and respond within 2–3 business days
4
If approved, your refund will be issued within 5–10 business days
👉 Please include your order number and visual evidence of the issue to speed up the review process.
Return Shipping
Customers are responsible for covering return shipping costs unless the return is due to a defective product or an incorrect item being sent.
We recommend using a trackable shipping service. We are not responsible for returns lost in transit.
Damaged / Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
What to include:
Clear photo or video evidence of the damage
Your order number and a brief description of the issue
👉 Once verified, we will either send a free replacement or issue a full refund — whichever you prefer.
Order Cancellation
You may cancel your order within 12 hours of purchase. Once the order has been processed or dispatched, cancellations are no longer possible.
To cancel, contact us immediately at support@yourstore.com with your order number.
Late or Missing Refunds
If you haven't received your refund yet, here are a few steps to follow:
1
Check your bank account or payment platform for pending transactions
2
Contact your credit card company — processing times may vary
3
Reach out to your bank directly, as it may take additional processing time
4
If you've done all of the above and still haven't received your refund, please contact us
We're committed to resolving all refund issues as quickly as possible.
Still have questions?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.